Here’s one that had me tearing my hair out. I had been tasked with creating a number of document templates in CRM Dynamics for our Project Managers to use to generate boiler plate notices to the customer at each stage of the project. Not rocket science. I’ve been using Word for a long time and I know my way around formatting a good looking page.
And Microsoft has some pretty detailed instructions for how you do the whole template bit. Here’s a link. They even tell you what security privileges you need to turn on for the users to access and use the templates.
Open up a security role associated with the users who need to use the templates and select the Business Management tab. Enable the Document template privileges.
But that’s not all of them!
It took me an hour or more of searching to find out that you also need to enable the Document Generation privilege in the Privacy Related Privileges section that’s down at the bottom of the same tab. On the page I found this tidbit, they said that they had not been able to find this requirement in any Microsoft documentation and had written to Microsoft to point out that it needed to be in their instructions. That was four years ago!
Now my users can access the templates I create for them and everybody’s happy.
Until we find the next missing detail!
Be sure to tell the Captain about your own experiences with CRM Dynamics, and what you have found to Save the Day!